Your go to guide for all things nuddy.
PRODUCT TIPS AND FAQS
SUPER MOISTURISING SOAP BARS
Are your products suitable for sensitive skin?
YES. Our bars are 97% natural and say NO to irritants, which means they are great for sensitive skin.
Can the soaps be used as body bars?
YES! Our Shea butter bars are super moisturising and can be used on the whole body.
Can I use your soap bars as a facial cleanser?
Yes! We’ve had some great feedback from our community who have used our bars as facial cleansers- why not check them out here.
How long do your soap bars last?
Our soap bars are triple milled, meaning they last on average X3 as longer than most bars.
What is triple milling?
Triple milling is our soap production process. Our soap bar formula goes through stainless steel rollers 3 times to ensure the texture and scent of the formula is evenly distributed. This creates a harder bar that lasts much longer than typical soap bars, as well as a much more luxurious lather.
Can I use your shampoo bars if I have a dry/sensitive scalp?
Yes you can! Our bars are free from SLS/SLES/Paraben/Phthalates, which are known skin irritants. This means that they are safe to use on dry and sensitive scalps and will not cause further irritation.
Are your shampoo bars suitable for curly hair?
Yes! Our bars are curly girl method approved and we have had some of our BEST results on curly haired gals.
Will I experience a transition phase?
Nope! Unlike many shampoo bars, nuddy bars will not leave you in transition phase limbo.
How often should I use my shampoo bar?
As with most shampoos, we recommend washing your hair every few days for optimal results.
How big are the shampoo bars and how long will they last?
Our shampoo bars are 100g and usage will determine how they last. We say that on average you will get 80 washes per bar.
Can I get a trial size sample of your shampoo bars?
Uh huh, honey. Want to make sure our shampoo bars suit your hair before buying full sized? We offer free 20g samples of our bars for you to trial before making the switch (you just pay P&P). Check out our shampoo bar trials here.
How do I use the shampoo bar?
For best results, we recommend holding the bar under running water for 10-15 seconds to activate. Rub the bar between your hands to build up a creamy lather and massage the scalp. You can also rub the bar directly onto the hair. Distribute lather evenly over the scalp and ends of hair before rinsing thoroughly.
Will I need to use a conditioner alongside my shampoo bar?
This depends on your hair type! We recommend washing your hair with and without additional conditioner to see what worst best for your hair- every one is subjective!
What PH level are your shampoo bars?
Our bars have a PH level of 6.5.
What is the difference between a safety razor and a disposable razor?
A safety razor contains a safety device between the edge of the blade and the skin, resulting in less chance of injury, and a closer, more hygienic shave. Plus, they will last you your lifetime, helping to save your pocket and the planet in equal measures.
What are you safety razors made of?
Our razors are 100% plastic free, instead made from brass.
How often do I need to change my blade?
We recommend using each side of your blade 4-5 times before switching to a new one.
How do I use the safety razor?
Unscrew the handle from the two part head and insert blade. Reattach the handle securely. Moisten the shaving area with warm water and massage the area with your nuddy soap.
Are your products vegan-friendly?
YES! All of our range is totally suitable for vegans.
Are your products plastic free?
Of course! We pride ourselves on being a plastic free brand and want to encourage plastic free bathrooms all over the world.
Are your products cruelty free?
Duh! We pledge never to test on animals, instead opting for our (willing) friends and family instead. Humans are the only animals used for testing our products.
What are SLS/SLES and will I find them in your shampoo bars?
SLS=Sodium Laureth Sulfate/ SLES=Sodium Lauryl Ether Sulfate.
These are chemicals that are often used in shampoos to help create their lathering effect. The issue is, they are known irritants that can aggravate the scalp and cause dryness and damage. This is why we choose NOT to use SLS, instead opting for much more skin-friendly ingredients, like argan and coconut oils.
What are your soap bars made from?
Sodium Palmate (sustainably sourced), Sodium Palm Kernelate, Aqua, Parfum, Glycerin, Palmitic Acid, Sodium Chloride, Butyrospermum Parkii (Shea Butter), CI77891, Tetrasodium EDTA, Tetrasodium Etidronate, Limonene, Citronellol, Linalool.
What are your shampoo bars made from?
Sodium Cocoyl Isethionate, Hydrogenated Vegetable Oil, Aqua (Water), Polyglyceryl-4 Laurate, Glycerin, Parfum (Fragrance), Cocos Nucifera (Coconut) Oil, Argania Spinosa Oil, Tetrasodium Glutamate Diacetate, Hexyl Cinnamal, Linalool, Citronellol, Geraniol.
Are your bars dairy/soya/nut free?
Yes, our bars are free from all of these items - however it’s important to note that we cannot guarantee that our manufacturers don’t handle these ingredients.
Are your bars gluten and barley free?
Do your bars contain parfum?
Yes, our bars contain a small amount of synthetic parfum to create their incredible scents.
Are our bars child-friendly?
Yes! Our bars are perfect for the whole family.
Can I use if nuddy if I’m pregnant?
Yes! We're totally safe for all expecting mamas.
Do your bars contain palm oil?
Our bars contain only sustainably sourced palm oil, which is the best solution to ensure our bars have their long lasting shelf life. You can read all about our stance on Palm oil here.
Will my water hardness affect the lather on my bars?
Local water hardness should not affect the lather of your bars. If you are experiencing difficulties in getting a good lather, make sure that you have allowed the bar enough contact with water for it to lather up.
How do I store my nuddy bars?
Our nuddy bars last longest when kept dry in between uses. We recommend storing in our canvas bags or metal soap tins, which look super cute in your bathroom.
Where are your bars made?
In the UK baby! We are super proud to support UK manufacturers.
Where is the company based?
We are based in Middlesbrough, England.
How can I subscribe to your mailing list?
To get access to exclusive content and offer, sign up to our mailing list at the bottom of this page.
How can I unsubscribe from your emails?
We hate to see you go, but if you really want to unsubscribe, click the unsubscribe button at the bottom of your email.
Who can I contact with any further queries?
If you have any questions about nuddy, please email us at firstname.lastname@example.org and we will do our best to get back to you ASAP.
DELIVERY AND SHIPPING
Do you ship internationally?
YES! Nuddy is available worldwide, baby.
How much does postage cost?
UK postage is £3.95 or free delivery on orders over £30.
International shipping costs vary depending on destination.
Can I subscribe to my favourite nuddy products?
Yes, honey! We offer monthly and bimonthly subscription services for all of our products, helping you save money in the long run, whilst getting your favourite products delivered to your doorstep, hassle free. Check out our subscription options here.
How can I cancel my subscription?
If you change your mind about your subscription, you can do so here.
How long will my order take to arrive?
All of our orders are shipped out within 2 days of placement, via Royal Mail. We then allow 14 working days maximum for orders to arrive.
Can I track my order?
Currently, we do not offer a bespoke tracking service for our customers. You should receive a Royal Mail tracking link with your order - if this states 'An update will only be provided when we attempt to deliver your item', this means that your parcel is at Royal Mail's warehouse and is yet to be taken out for delivery.
If your package has not arrived within 14 working days of placing your order, please email email@example.com and we will sort out your issue.
Can I cancel my order?
Our warehouse team does not ship orders on weekends- orders placed on these days will be shipped as soon as possible the following working weekday.
BILLING AND PAYMENT
Which payment options does nuddy accept?
You can shop online at nuddy using Apple Pay, Pay Pal,Google Pay, Clearpay or credit card using Visa or Mastercard.
Clearpay- We now offer payment via Clearpay, meaning you can pay in fortnightly instalments, interest free. Click here to find out more.
RETURNS AND REFUNDS
-Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-To complete your return, we require a receipt or proof of purchase.
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
-To return your product, you should mail your product to: 136 Low Lane Middlesbrough GB TS58EE
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.